Important information
Caution - Luminary cosmetic lenses are a quality product manufactured according to international safety standards (ISO 13485 / ISO 9001) and in compliance with the Medical Device Authority Malaysia (MDA). To avoid irritation, inflammation or other serious effects to your eyes, please carefully read the supplied instructions. If you have not used contact lenses before, we recommend that you consult an optician or physician to ensure that the lenses are used correctly. These Contact lenses act to enhance or alter the colour of the eye for beauty and cosmetic purposes only. These lenses are intended for flexible wear (for use when awake and removed before going to sleep), annual/quarterly replacement or as recommended by your optician or physician. They are not intended for use when asleep. If you do experience irritation or any other sign of allergy, immediately stop using the product.
GENERAL INFORMATION
These terms of use govern your purchases from, and your use of the Luminary website (https://www.luminaryme.com/) and forms a contract between you and Luminary Prescription Lenses Enterprise, Reg. no. SA0554744-T, Malaysia. E-mail: [email protected] (hereinafter “Luminary”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our website.
ORDERS AND CONFIRMATION
When we receive your order we send a confirmation of your order together with these terms of use and an invoice to your e-mail address. It is therefore important that you enter your e-mail address correctly when placing an order. In order to provide you with the best possible customer care, and warranty information if needed, we advise you to use the same e-mail address in all contact with us. The order confirmation serves as a receipt and guarantee of proof of purchase. Luminary reserves the right to change its prices at any time, e.g. due to currency fluctuations. If a price is listed incorrectly, this may compel Luminary to cancel the purchase and refund any amount paid. This can be done at any time.
TAXES
All prices shown on the Luminary website, www.luminaryme.com, includes VAT, in accordance with applicable legislation. Orders are shipped from Malaysia. In case an order is shipped to a delivery address outside the EU, please note that you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for the payment of such import duties and taxes. It should also be noted that Luminary has no control over these charges and, since these charges are different for different countries, Luminary cannot predict their amount. Luminary advises you to contact your local customs office for more information.
PROMO CODES
Enter Promo Codes during the checkout process for the code to be valid. It is not possible to add a promo code after a purchase is made.
PERSONAL INFORMATION
When shopping with Luminary we will save some of your data to fulfill your purchase. Luminary treats all personal data confidential. You have the right to request access to your personal data and you have a right to correct any personal data that is incorrect or incomplete. Luminary may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here: Privacy Policy (www.luminaryme.com/privacy-policy).
PRODUCTS
Please note that the appearance when using the lenses may vary depending on your natural eye color. This is normal and the pictures depicting the products on the packaging and on the website should be viewed as references and illustrations of the product. The pictures may also differ depending on the color settings of your computer screen. We reserve the right for any errors that may appear on the page. Luminary reserves the right to change product information such as product pictures and offers without notice.
DELIVERY
Luminary ships worldwide. Deliveries are made in cooperation with the postal services and their partners. Prices and shipping costs will be displayed before you place an order on our website. You will also be informed of an estimated delivery time
RETURNS
COMPLAINTS
WARRANTY
LIABILITY
Luminary's responsibility for errors in connection to delivery is limited to existing conditions of sale. Luminary bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work, or other economic harm
FORCE MAJEURE
Luminary shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered, or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new or amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions, or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Luminary or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Luminary.
USER CONTENT
The www.luminaryme.com website may include user-generated content, for example, social media applications. Luminary does not claim any ownership in rights in such content (images, photos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright or any other right, or otherwise is offended by such content, please contact our customer service: [email protected].
FRAUD
All frauds are reported to the authorities and Luminary reserves the right to cancel the purchase if any suspicion is raised.
AMENDMENTS
Luminary may revise these terms at any time. When you order a product from us, the general conditions in force at that time will apply to the contract between you and Luminary. You should therefore review these terms to which you are bound when making a purchase.
These terms of use were last updated on November 19, 2020.