Cart 0

Important information


Caution - Luminary cosmetic lenses are a quality product manufactured according to international safety standards (ISO 13485 / ISO 9001) and in compliance with the Medical Device Authority Malaysia (MDA). To avoid irritation, inflammation or other serious effects to your eyes, please carefully read the supplied instructions. If you have not used contact lenses before, we recommend that you consult an optician or physician to ensure that the lenses are used correctly. These Contact lenses act to enhance or alter the colour of the eye for beauty and cosmetic purposes only. These lenses are intended for flexible wear (for use when awake and removed before going to sleep), annual/quarterly replacement or as recommended by your optician or physician. They are not intended for use when asleep. If you do experience irritation or any other sign of allergy, immediately stop using the product.

You have the right to cancel purchases and return delivered goods by contacting Luminary’s customer service. The product must be unused, in its original packaging undamaged and with all the security seals intact. This is due to the importance of hygiene and to protect you as a customer. Products purchased directly from our website must be returned to us for a full refund to be made. Products bought in a retail store shall not be returned to Luminary. Returned products shall be sent by the recommended letter or by the trackable package to ensure it arrives safely and unharmed. See our website for further instructions and where to send the products. Kindly note that you are responsible for any shipping expenses when returning the package to us. Luminary does not take responsibility for any items lost during the return shipping.In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Luminary by either e-mail or telephone. If a product has been discontinued Luminary has the right to cancel the purchase and refund the amount paid by the customer. Luminary will notify the customer of a replacement or equivalent product if available.
It is important that you as a customer carefully check your products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your product and it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product. Any complaints shall be made to our customer service by e-mail using the address on the contact page. Please supply the order number and the reason for the complaint and we will get back to you shortly. The same applies to returns. Defective products returned to Luminary should be treated as if they were faultless. It is in all types of returns extremely important that the product be packaged in such a way that it cannot be damaged during transit. Luminary has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Luminary will send the product back to the customer.
Luminary’s products come with a one-year warranty from the date of purchase. This warranty covers only manufacturing defects on the lenses. In the case of receiving defective products, we will exchange them for free. They may only be exchanged for the same lens model and color. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail, please specify your name, address, order number, and a detailed description of the issue. Write ‘defective product’ and your order number as the subject of the e-mail or letter. Return shipping is covered by Luminary if the product is defective. If Luminary cannot find any defects described above, the product will be sent back to the customer and the postage and handling charged to the customer. Note that replacements will be charged to the customer in the following cases even when covered by warranty: (1) damage caused by improper use or carelessness, (2) damage caused by modification, (3) damage caused by fire or water, (4) esthetical changes that occur during normal wear and tear, (5) in case the retail store and date of purchase are not indicated on the warranty, or if this information has been rewritten, and (6) if the warranty is not submitted along with the product. This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right you may have under applicable laws depending on the jurisdiction.



These terms of use were last updated on November 19, 2020.


LUMINARY PRESCRIPTION LENSES ENTERPRISE
SSM: SA0554744-T

support@luminary.com