Terms of Service

Important information

Caution - Luminary cosmetic lenses are a quality product manufactured according to international safety standards (ISO 13485 / ISO 9001) and in compliance with the Medical Device Authority Malaysia (MDA). To avoid irritation, inflammation or other serious effects to your eyes, please carefully read the supplied instructions. If you have not used contact lenses before, we recommend that you consult an optician or physician to ensure that the lenses are used correctly. These Contact lenses act to enhance or alter the colour of the eye for beauty and cosmetic purposes only. These lenses are intended for flexible wear (for use when awake and removed before going to sleep), annual/quarterly replacement or as recommended by your optician or physician. They are not intended for use when asleep. If you do experience irritation or any other sign of allergy, immediately stop using the product.

GENERAL INFORMATION

These terms of use govern your purchases from, and your use of the Luminary website (https://www.luminaryme.com/) and forms a contract between you and Luminary Prescription Lenses Enterprise, Reg. no. SA0554744-T, Malaysia. E-mail: support@luminaryme.com (hereinafter “Luminary”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our website.

ORDERS AND CONFIRMATION

When we receive your order we send a confirmation of your order together with these terms of use and an invoice to your e-mail address. It is therefore important that you enter your e-mail address correctly when placing an order. In order to provide you with the best possible customer care, and warranty information if needed, we advise you to use the same e-mail address in all contact with us. The order confirmation serves as a receipt and guarantee of proof of purchase. Luminary reserves the right to change its prices at any time, e.g. due to currency fluctuations. If a price is listed incorrectly, this may compel Luminary to cancel the purchase and refund any amount paid. This can be done at any time.

TAXES

All prices shown on the Luminary website, www.luminaryme.com, includes VAT, in accordance with applicable legislation. Orders are shipped from Malaysia. In case an order is shipped to a delivery address outside the EU, please note that you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for the payment of such import duties and taxes. It should also be noted that Luminary has no control over these charges and, since these charges are different for different countries, Luminary cannot predict their amount. Luminary advises you to contact your local customs office for more information.

PROMO CODES

Enter Promo Codes during the checkout process for the code to be valid. It is not possible to add a promo code after a purchase is made.

PERSONAL INFORMATION

When shopping with Luminary we will save some of your data to fulfill your purchase. Luminary treats all personal data confidential. You have the right to request access to your personal data and you have a right to correct any personal data that is incorrect or incomplete. Luminary may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here: Privacy Policy (www.luminaryme.com/privacy-policy).

PRODUCTS

Please note that the appearance when using the lenses may vary depending on your natural eye color. This is normal and the pictures depicting the products on the packaging and on the website should be viewed as references and illustrations of the product. The pictures may also differ depending on the color settings of your computer screen. We reserve the right for any errors that may appear on the page. Luminary reserves the right to change product information such as product pictures and offers without notice.

DELIVERY

Luminary ships worldwide. Deliveries are made in cooperation with the postal services and their partners. Prices and shipping costs will be displayed before you place an order on our website. You will also be informed of an estimated delivery time

RETURNS

You have the right to cancel purchases and return delivered goods by contacting Luminary’s customer service. The product must be unused, in its original packaging undamaged and with all the security seals intact. This is due to the importance of hygiene and to protect you as a customer. Products purchased directly from our website must be returned to us for a full refund to be made. Products bought in a retail store shall not be returned to Luminary. Returned products shall be sent by the recommended letter or by the trackable package to ensure it arrives safely and unharmed. See our website for further instructions and where to send the products. Kindly note that you are responsible for any shipping expenses when returning the package to us. Luminary does not take responsibility for any items lost during the return shipping.In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Luminary by either e-mail or telephone. If a product has been discontinued Luminary has the right to cancel the purchase and refund the amount paid by the customer. Luminary will notify the customer of a replacement or equivalent product if available.

COMPLAINTS

It is important that you as a customer carefully check your products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your product and it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product. Any complaints shall be made to our customer service by e-mail using the address on the contact page. Please supply the order number and the reason for the complaint and we will get back to you shortly. The same applies to returns. Defective products returned to Luminary should be treated as if they were faultless. It is in all types of returns extremely important that the product be packaged in such a way that it cannot be damaged during transit. Luminary has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Luminary will send the product back to the customer.

WARRANTY

Luminary’s products come with a one-year warranty from the date of purchase. This warranty covers only manufacturing defects on the lenses. In the case of receiving defective products, we will exchange them for free. They may only be exchanged for the same lens model and color. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. In the e-mail, please specify your name, address, order number, and a detailed description of the issue. Write ‘defective product’ and your order number as the subject of the e-mail or letter. Return shipping is covered by Luminary if the product is defective. If Luminary cannot find any defects described above, the product will be sent back to the customer and the postage and handling charged to the customer. Note that replacements will be charged to the customer in the following cases even when covered by warranty: (1) damage caused by improper use or carelessness, (2) damage caused by modification, (3) damage caused by fire or water, (4) esthetical changes that occur during normal wear and tear, (5) in case the retail store and date of purchase are not indicated on the warranty, or if this information has been rewritten, and (6) if the warranty is not submitted along with the product. This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right you may have under applicable laws depending on the jurisdiction.

LIABILITY

Luminary's responsibility for errors in connection to delivery is limited to existing conditions of sale. Luminary bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work, or other economic harm

FORCE MAJEURE

Luminary shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered, or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new or amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions, or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Luminary or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Luminary.

USER CONTENT

The www.luminaryme.com website may include user-generated content, for example, social media applications. Luminary does not claim any ownership in rights in such content (images, photos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright or any other right, or otherwise is offended by such content, please contact our customer service: support@luminary.com.

FRAUD

All frauds are reported to the authorities and Luminary reserves the right to cancel the purchase if any suspicion is raised.

AMENDMENTS

Luminary may revise these terms at any time. When you order a product from us, the general conditions in force at that time will apply to the contract between you and Luminary. You should therefore review these terms to which you are bound when making a purchase.

These terms of use were last updated on November 19, 2020.